Your personal data belongs to you. This policy explains exactly what information melbed collects, why we collect it, how we use it, and the rights you have over it. We keep things straightforward — no legal jargon where plain language will do.
These six points capture the core of how melbed approaches data privacy. The full policy below contains all the detail — please read it before using the platform.
melbed collects personal data that is necessary to operate your account, process transactions, verify your identity, and comply with legal obligations. We do not collect data for the sake of it, and we do not build profiles beyond what is needed to provide the service.
melbed does not sell, rent, or trade your personal data to third parties for marketing or any other commercial purpose. Your information is used to run your account and improve the platform — nothing else. This is a firm commitment, not a policy subject to change.
melbed uses industry-standard encryption and security protocols to protect your personal data from unauthorised access, disclosure, or loss. Our security infrastructure is reviewed and updated regularly to address emerging threats and maintain the highest practical standard of protection.
Access to your personal data within melbed is restricted to staff who need it to do their jobs — support agents handling your queries, compliance staff verifying your identity, and payment teams processing your transactions. We operate on a strict need-to-know basis.
You have the right to access the data melbed holds about you, to request corrections, and to request deletion subject to legal requirements. These rights are real and exercisable — contact our support team at any time to make a request and we will respond promptly.
This privacy policy is written in plain language so you can actually understand it. We tell you what we collect, why we collect it, who we share it with, and how long we keep it. If anything is unclear, our support team is available 24/7 to answer your questions.
Summary: melbed collects personal data to operate your account, process payments, verify your identity, and comply with legal obligations. We do not sell your data. You have the right to access, correct, and delete your data. This policy explains everything in full — please read it carefully.
melbed is an online gaming platform operating at melbed.net, serving players primarily in Bangladesh. When this Privacy Policy refers to "melbed", "we", "us", or "our", it refers to the melbed platform and the entity responsible for operating it.
melbed is the data controller for the personal information collected through the Platform. This means we are responsible for deciding how and why your personal data is collected and used, and we are accountable for ensuring that it is handled in accordance with this Privacy Policy and applicable data protection laws.
If you have any questions about this Privacy Policy or about how melbed handles your personal data, you can contact us at [email protected]. Our support team is available 24 hours a day, 7 days a week.
melbed collects personal data in several ways — directly from you when you register and use the Platform, automatically when you interact with the Platform, and from third parties where necessary for verification and compliance purposes. The categories of data we collect are described below.
| Category | Examples | How Collected |
|---|---|---|
| Identity Data | Full name, date of birth, gender, national ID or passport number | Provided by you during registration or verification |
| Contact Data | Email address, phone number, residential address | Provided by you during registration or account updates |
| Financial Data | bKash or Nagad account number, transaction history, deposit and withdrawal records | Provided by you when making transactions |
| Technical Data | IP address, browser type, device type, operating system, session duration | Collected automatically when you use the Platform |
| Usage Data | Games played, bets placed, login times, pages visited, features used | Collected automatically through Platform activity logs |
| Communications Data | Support chat transcripts, emails sent to melbed, feedback submitted | Provided by you when contacting melbed |
| Verification Data | Copies of identity documents, selfies for liveness checks | Provided by you when completing identity verification |
melbed does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where this is strictly required by law or where you have provided it voluntarily in the context of a responsible gaming request.
melbed uses the personal data we collect for the following purposes. We only use your data for purposes that are compatible with the reason it was collected.
melbed does not use your personal data for automated decision-making that produces legal or similarly significant effects without human review, except where this is required by law or where you have given explicit consent.
melbed processes your personal data on the following legal bases, depending on the purpose of the processing:
melbed does not sell your personal data. We share your data only in the following limited circumstances and only to the extent necessary for the stated purpose:
Third-Party Standards: All third parties with whom melbed shares personal data are required to handle that data securely and in accordance with applicable data protection laws. melbed does not permit third parties to use your data for their own marketing purposes.
melbed uses cookies and similar tracking technologies on the Platform to ensure it functions correctly, to remember your preferences, and to analyse how the Platform is used. The types of cookies we use are described below:
You can manage cookie preferences through your browser settings. Note that disabling essential cookies will affect your ability to use the Platform. melbed does not use third-party advertising cookies or share cookie data with advertising networks.
melbed retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, including satisfying legal, regulatory, accounting, and reporting requirements. The general retention periods we apply are as follows:
When personal data is no longer required, melbed deletes or anonymises it securely. Where deletion is not immediately possible due to technical constraints, the data is isolated and protected until deletion can be completed.
melbed takes the security of your personal data seriously and implements appropriate technical and organisational measures to protect it against unauthorised access, accidental loss, destruction, or disclosure. Our security measures include:
While melbed takes all reasonable steps to protect your data, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights and freedoms, melbed will notify you and the relevant authorities as required by applicable law.
You also play a role in keeping your data secure. Use a strong, unique password for your melbed account, do not share your login credentials with anyone, and contact support immediately if you suspect your account has been accessed without your authorisation.
You have the following rights in relation to the personal data melbed holds about you. To exercise any of these rights, contact the melbed support team at [email protected]. We will respond to all requests within a reasonable timeframe.
Request a copy of the personal data melbed holds about you, along with information about how it is used.
Request correction of any inaccurate or incomplete personal data we hold about you.
Request deletion of your personal data where it is no longer necessary for the purpose it was collected, subject to legal retention requirements.
Request that we restrict the processing of your data in certain circumstances, such as while a correction request is being assessed.
Request a copy of your data in a structured, machine-readable format where processing is based on consent or contract.
Object to processing based on legitimate interests, including profiling, where your interests override those of melbed.
The melbed Platform is strictly for adults aged 18 and above. melbed does not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not use the Platform or provide any personal data to melbed.
If melbed becomes aware that personal data has been collected from a person under the age of 18, we will delete that data immediately and close the associated account. If you believe that a minor has registered an account on the melbed Platform, please contact us at [email protected] so we can investigate and take appropriate action.
melbed uses age verification processes during registration and reserves the right to request additional proof of age at any time. These measures are in place to protect minors and to comply with our legal obligations.
melbed may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or Platform features. When material changes are made, we will notify registered users by email or by displaying a prominent notice on the Platform.
The updated Privacy Policy will be published on this page with a revised "last updated" date. Your continued use of the melbed Platform after the publication of an updated Privacy Policy constitutes your acceptance of the changes.
We recommend reviewing this page periodically to stay informed about how melbed protects your personal data. The most current version of this policy will always be available at melbed.net/privacy-policy.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way melbed handles your personal data, please get in touch with us. We take all privacy enquiries seriously and will respond as quickly as possible.
For data access, correction, or deletion requests, please include your registered email address and a description of your request. We aim to respond to all data rights requests within 30 days.
Related Policies: This Privacy Policy should be read alongside the melbed Terms and Conditions and Responsible Gaming policy, which together govern your use of the Platform.
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